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Guarantee Policy
Our mission is to make each and every occasion with us an enjoyable and memorable experience by offering the highest quality fresh products and exemplary service. In the event that we do not get it right, we offer the following guarantees:
Time Guarantee
We promise, subject to the restrictions set out below that we will be at your door or lobby with your order within the time limit given to you when you place your order. For typical orders, the time Guarantee is 40 Minutes, but the guarantee availability and time varies depending on a number of factors. If we are not at your door or lobby within the specified time limit, your order is free (the “Time Guarantee”).
Satisfaction Guarantee
In addition to the Time Guarantee, if you are not satisfied with the quality of an item in your order, are missing an item from your order, or are delivered the wrong item, we offer one of two resolutions depending on the type of item in issue (the “Satisfaction Guarantee”). If the item is a large item such as a pizza, chicken, salads, or sandwiches, we will replace the item. For smaller items such as dipping sauce, beverages, or snack items, we will provide a credit for use on your next order equal to twice the value of the item as stated on Tony's Pizza and more's then current menu. The Satisfaction Guarantee applies to orders placed at least one hour before closing (closing times are 11:00 a.m. to 10:00 p.m., Monday through Thursday, 11:00 a.m. to 11:00 p.m. Friday 12 noon to 11 p.m. Saturday and 3 pm to 10 pm Sunday). Orders placed in the last hour of operation may be dealt with the next day and will be resolved by the issuance of a credit.
Restrictions
The Time Guarantee is not offered on all orders. For example, larger orders take longer to prepare and cook and therefore will not be guaranteed. You will be informed as to whether or not the guarantee applies at the time you place your order. A customer is not entitled to a Time Guarantee as a result of a Satisfaction Guarantee claim.
Tony's Pizza and more reserves the right to remove any of the guarantees at any time and for any reason whatsoever in its sole discretion including, but not limited to, inclement weather, technical problems or restaurant related issues. Drivers never pay for any resolution under the guarantees. The start and end times of the guarantee will be the current time at Tony's Pizza andm more call center. Any dispute as to the applicability of a guarantee will be determined by Tony's Pizza and more in its sole discretion.
In order to be eligible for one of the guarantees a complaint must be received by Tony's Pizza and more on the day the order is placed; otherwise, Tony's Pizza and more will no longer be obligated to honor the guarantees.
A free order means the cost of the entire order, including the cost of the product, applicable taxes and delivery charge. Products which are replaced are not subject to a delivery fee or applicable taxes and are not subject to the Time Guarantee, but will be replaced as soon as is practical. In the event that you are not satisfied with the replacement product, Tony's Pizza and more of Mayfield Heights may then elect to send another replacement product or grant you a credit equal to the value of the item in question.
Any credits given may be used on the next order placed with Tony's Pizza and more of Mayfield Heights and may not be used on the order resulting in the credit and may not be converted to cash or other consideration. Credits must be used within six months of the date they are granted or they will become null and void and will no longer be available to be used by the customer. In the event that the credit expires, the customer will not be entitled to any further compensation.
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TERMS AND CONDITIONS
By accessing the Tony's Pizza and more Web Site, you acknowledge this notice and agree, without modification, to all the terms and conditions set out below (collectively called the "Terms and Conditions"). If you do not agree with any of the Terms and Conditions, you should immediately discontinue using this site. Except where stated otherwise, the term "Tony's Pizza and more of Mayfield Heights, Ohio " used in the Terms and Conditions includes Tony's Pizza and more and its licensees and their respective officers, directors, employees, suppliers, agents, affiliates, subsidiaries, successors and assigns
DISCLAIMER AND LIMITATION OF LIABILITY
THE Tony's Pizza and more WEB SITE AND THE INFORMATION AND MATERIALS CONTAINED IN IT ARE PROVIDED ON AN "AS IS" BASIS. YOUR USE OF THE Tony's Pizza and more WEB SITE IS AT YOUR OWN RISK.
Tony's Pizza and more MAKES AND, BY USING OR ATTEMPTING TO USE THE Tony's Pizza and more WEB SITE, YOU ACKNOWLEDGE THAT YOU RECEIVE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE Tony's Pizza and more WEB SITE OR ITS CONTENTS INCLUDING, BUT NOT LIMITED TO, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, LACK OF VIRUSES OR OTHER HARMFUL COMPONENTS AND ACCURACY OF THE INFORMATION, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED WITHIN THE Tony's Pizza and more WEB SITE.
Even if advised of the possibility, under no circumstances will Tony's Pizza and more or any other party involved in creating, producing, or distributing the Tony's Pizza and more Web Site be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Tony's Pizza and more Web Site, including but not limited to reliance by you on any information obtained from the Tony's Pizza and more Web Site or that result from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance, including without limitation those that result from acts of God, communications failure, theft, destruction, or unauthorized access to Tony's Pizza and more of Mayfield Heights, Ohio 's records, programs, or services.
CHANGES
THE PRICES, MATERIALS AND INFORMATION CONTAINED IN THE Tony's Pizza and more WEB SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE AND MAY VARY FROM THOSE PRICES CHARGED THROUGH OTHER Tony's Pizza and more ORDERING SYSTEMS AND FROM LOCATION TO LOCATION.
TRADEMARKS AND COPYRIGHTS
Tony's Pizza and more owns and operates the Tony's Pizza and more of Mayfield Heights, Ohio Web Site. Tony's Pizza and more, Ohio, and related words, domain names and logos are trademarks and the property of Tony's Pizza and more. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
The material contained in the Tony's Pizza and more, Ohio Web Site, including content, site design, text, graphics, and the selection and arrangement hereof are Copyright © Tony's Pizza and more, Ohio ALL RIGHTS RESERVED.
No material from the Web Site may be copied, reproduced, republished, posted, transmitted or distributed in any way. The user may print, in hard copy, portions of the Web Site only for the purpose of placing an order with Tony's Pizza and more. The use of any such material for any other reason, on any other web site, or the modification, distribution or republication of this material without prior written permission from Tony's Pizza and more is strictly prohibited.
USE OF COMMUNICATION SERVICES
When using the e-mail services or the web site, you agree to only send and receive messages and material that are proper and that you shall not use such communication services:
You acknowledge that the communications services are public and not private communications. Further, you acknowledge that communications by yourself and others are not endorsed by Tony's Pizza and more, Ohio, and such communications shall not be considered reviewed, screened, or approved by Tony's Pizza and more . Tony's Pizza and more has no obligation to monitor the communication services but reserves the right to review materials posted to a communication service and to remove any materials in its sole discretion to terminate your access to any or all of the communication services at any time, without notice, for any reason whatsoever.
SUBMISSIONS
You acknowledge that any submissions, information, materials, suggestions or ideas provided to the Tony's Pizza and more Web Site (collectively the "Submission") become the property of Tony's Pizza and more, including all copyright, without reservation, and you waive in favor of Tony's Pizza and more any and all moral rights in such Submission. You acknowledge and agree that all or any portion of the Submission may be used, edited, reproduced, published, translated, sublicensed, copied and distributed and/or incorporated into other works in any form, media, or technology for the full term of any copyright that may exist in such Submission, without compensation of any kind to you.
By submitting the Submission, you automatically warrant that you have the full right and authority to submit such Submission, and that none of such Submission is subject to any copyright or other proprietary right of a third party.
JURISDICTION
These Terms and Conditions will be governed and be interpreted pursuant to the laws of the State of Ohio, notwithstanding any principles of conflicts of law. You consent to the exclusive jurisdiction and venue of courts in the Courts of competent jurisdiction in Lake County, Ohio in all disputes arising out of or relating to these Terms and Conditions and the use of the Tony's Pizza and more web site.
GENERAL
If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity or enforceability of any remaining provisions.
The Tony's Pizza and more, Ohio Web Site contains links to third-party web sites which are not under the control of Tony's Pizza and more is not responsible for the contents contained in any linked site. Any links provided by the Tony's Pizza and more Web Site are provided for your interest or convenience and do not represent or imply any endorsement by Tony's Pizza and more of such linked site.
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